• Start date: ASAP
• Duration: 1 year
• Remote vs Onsite: Fully remote, occasional in-person team sessions/workshops/gatherings (~1x/quarter) likely in Prague.
• US Hours overlap needed: 2–6pm CET

About the project: 

Contact Center Diagnostic solution – AI-Assisted Summarization, AI-Augmented Diagnostics and AI-Driven Engagement Efficiency. Integrate GPT-based summarization to draft narratives from diagnostic results and uploaded xls data for internal consultant use, accelerating insight generation while maintaining human oversight. Benchmark Intelligence: Using AI to compare client KPIs against industry benchmarks and highlight performance gaps, leveraging structured data and historical insights. Enabling AI-powered generation of baseline reports and ROI calculations within the web-based diagnostics platform, reducing manual effort and turnaround time.
 

Requirements:

Must have:

• Experience delivering and managing roadmap for AI products

• Needs to be able showcase experience in defining scope, navigating ambiguous requirements, and managed overall backlog / timelines

• In terms of years of experience: At least 5 years plus, since a lot of the pilot clients we are working with are large accounts

• General PM experience, with familiarity working on AI products / applications, and

• Must have experience interacting with internal stakeholders + clients

Soft skills:

• Analytical & Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues under pressure.
• Communication & Interpersonal: Excellent communication and interpersonal skills, capable of effectively collaborating with cross-functional teams.
• Self-Motivation & Ownership: Strong sense of ownership, self-motivation, and ability to work independently or as part of a team.
• Proactive Approach: Focus on results with a proactive approach to identifying and solving problems.
• Conflict Resolution: Ability to identify and escalate issues early and remain calm under pressure, with strong conflict resolution skills.
• Leadership & Accountability: Demonstrated leadership abilities with a focus on accountability, integrity, and maintaining a positive mindset.

Good to know before considering this project:

• We expect top notch delivery work. Also we are looking for the right mindset:
• Acting as a professional (quality, behavior, work attitude)
• Detail oriented approach (dev testing, adhering to ways of working, …)
• Ownership and responsibility (being responsible for your area of development and being proud of what has been done)
• Being able to present yourself / the work you or your team delivered
• Proactivity (actively communicating when you need something or you’re blocked, following up, helping others, etc)
• The team needs a “can do” approach type of people and “team players”
• Taking in the negative feedback constructively and being able to constructively give feedback (stating problem, suggesting improvements, stressing benefits)

SNI sp. z o.o. will process personal data for the purpose of the recruitment process in accordance with Data Privacy Policy. The data may also be stored and processed for future recruitment purposes, in accordance with the given consent.