SAP SM Technical Process Owner / Contract / Hungary

We’re looking for an experienced SAP SM Consultant, for our international client.

Job details:

• Role: SAP SM Technical Process Owner
• Location: Hybrid, 2 days per week in Budapest, requested travel availability
• Full time
• Start date: ASAP
• Duration: 12 months + extension

Scope:

We are seeking a strategic SAP CS/SM Technical Process Owner to lead the Service Management workstream for a multi-year S/4HANA country rollout. This role is designed for a consultant who can bridge the gap between traditional field service processes and modern, cloud-native SAP Service solutions.

As the Technical Process Owner for the Service stream, you will be the guardian of the global template for all after-sales and field service operations.

• Service Process Ownership: Lead the design and rollout of Customer Service (CS) and Service Management (SM) processes, including Service Orders, Repair Orders, and Service Contracts.
• S/4HANA Public Cloud Transition: Guide the business through the „Fit-to-Standard” mindset. You will leverage DDA (Digital Discovery Assessment) and CBC (Central Business Configuration) to ensure the service scope is aligned with Public Cloud best practices.
• Country Rollout Support: Act as the technical lead for local deployments, ensuring that local service requirements are met without deviating from the „Clean Core” principle.
• Technical Advocacy: Oversee functional specifications, integration points with SD/MM/FI, and ensure a high-quality data migration for service-related master data.
• Stakeholder Management: Translate complex service scenarios into standard SAP Public Cloud processes for local business leads.

Skills:

• Experience: Minimum 5+ years of hands-on SAP CS/SM project experience.
• S/4HANA Public Cloud: Strong preference for candidates with Public Cloud experience. At a minimum, you must understand the Public Cloud approach (Scope Items, DDA, CBC).
• Process Knowledge: Deep understanding of In-house Repairs, Field Service, Service Billing, and Service Level Agreements (SLAs).
• Languages: English: Fluent (Required) – Hungarian nice to have

SNI sp. z o.o. will process personal data for the purpose of the recruitment process in accordance with Data Privacy Policy. The data may also be stored and processed for future recruitment purposes, in accordance with the given consent.