For one of our clients, we are looking for a Mid/Senior ServiceNow Engineer.

Job details:

• Fully Remote,with possible occasional in person team sessions (i.e. 1x quarter) likely to take place in Prague.
• Full-time
• 12 months (extensions possible)
• Working Hours: 9-17

Role Summary:

For an established application development team, we are looking for experienced Mid/Senior ServiceNow Engineer. The project aims to automate workflows supporting complex compliance processes. The engagement is expected to last 6 months with a strong possibility of extension.

Key Responsibilities

• Design, develop, and implement scalable ServiceNow solutions aligned with business needs.
• Configure and customize ServiceNow modules such as Incident, Problem, Change, Service Catalog, and additional modules as needed.
• Work closely with stakeholders to gather, refine, and translate requirements into robust technical solutions.
• Take ownership of end-to-end delivery, including design, development, testing, and deployment.
• Maintain, optimize, and enhance existing ServiceNow applications and integrations.
• Troubleshoot complex technical issues and provide effective solutions within the platform.
• Lead or actively contribute to code reviews, ensuring quality, maintainability, and adherence to best practices.
• Create and maintain clear technical documentation, including designs, configurations, and custom implementations.
• Support and participate in testing, QA, and release management activities.
• (For Senior) Mentor junior team members and contribute to knowledge sharing within the team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Proven experience working with the ServiceNow platform, including development and configuration.
• Strong understanding and hands‑on experience with ServiceNow out‑of‑the‑box modules such as ITSM, Service Catalog, CMDB, ITOM, and platform automation capabilities (Flow Designer, IntegrationHub) and best practises.
• Strong knowledge of JavaScript, HTML, CSS, and REST APIs.
• Experience with integrations, scripting, and ServiceNow architecture.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently as well as part of a team.

Good to know before considering the project:

We expect high-quality delivery and are looking for the right mindset:

• Acting as a professional (high quality standards, behavior, and work attitude)
• Detail-oriented approach (development, testing, adhering to ways of working)
• Strong ownership and accountability for delivered solutions
• Ability to present your work clearly to stakeholders or the team
• Proactivity (communicating blockers, following up, supporting team members)
• Team-player mindset with a “can-do” attitude

Ability to both receive and provide constructive feedback (clearly describe problems, suggest improvements, highlight benefits)

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