Job details:

• Role: Cloud Platform Infra Engineer
• Full-time
• Remote
• Duration: 6 months + extension

Scope:

• Agent Development: Architect and build sophisticated AI agents using Gemini Enterprise for Customer Experience, Gemini models and CXAS, focusing on reasoning, grounding, and tool-use capabilities.
• Platform Migrations: Migration of legacy conversational interfaces (e.g., Dialogflow Cx, Playbooks, or third-party bots) to advanced CXAS and generative AI architectures. T
• Agent Assist & Conversational Insights: Design and implement Agent Assist features (e.g., Generative Knowledge Assist, Proactive GKA, AI Coach, Live Translation) and utilize CCAI Insights to analyze conversations and drive continuous improvement.
• Telephony & System Integration: Connect AI agents to existing CCaaS/telephony platforms (e.g., Genesys, Cisco, Avaya) and enterprise CRM infrastructure (e.g., Salesforce, Zendesk) using APIs and middleware to ensure real-time data access and seamless omnichannel routing.
• Prompt Engineering & Tuning: Develop and optimize complex prompts and orchestration layers to ensure high accuracy, brand voice consistency, and safety.
• RAG Implementation: Design and maintain Retrieval-Augmented Generation (RAG) pipelines to provide agents with up-to-date, grounded knowledge from company documentation and knowledge bases.
• Infrastructure & CI/CD: Manage CI/CD pipelines and DevOps automation for agent development using tools like Terraform to ensure scalable, infrastructure-as-code deployments.
• Agent Ops & Performance Monitoring: Establish robust Agent Ops practices, implementing evaluation frameworks to measure agent latency, accuracy, safety, and
• Collaboration: Work closely with CX leads and product managers to translate business

Skills:

• Prior experience with GCP
• Dialogflow
• Proficiency in LLM and GECX
• Agent Development
• Agent Assist and Conversational Insights
• Telephony and System Integration
• API and Backend development
• We are specifically looking for Engineers who ideally have Dialogflow experience and must have expertise in Python and Conversational AI.

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