Job details:

• Role: CCM / Document Composition Specialist
• Full-time
• remote
• Start date: 01/06/2026
• End date: 31/12/2026

Scope:

• Design, develop, and maintain customer communication templates and document composition solutions using Precisely Doc1, Precisely EngageOne, Pitney Bowes, Thunderhead / Smart Comm, and Middle Office tools.
• Translate business and functional requirements into scalable document solutions for statements, bills, letters, notices, policy documents, and other customer-facing communications.
• Configure business rules, variables, conditional logic, layouts, and reusable components to support personalized and high-volume communications.
• Perform impact analysis, estimation, development, unit testing, defect resolution, and production support across the full software development lifecycle.
• Work closely with business analysts, QA teams, project managers, and client stakeholders to clarify requirements and deliver high-quality output on schedule.
• Troubleshoot document generation, print stream, formatting, and data-mapping issues in batch and enterprise communication workflows.
• Support releases, enhancements, migration activities, and continuous improvement initiatives for CCM platforms and processes.
• Contribute to documentation, peer reviews, knowledge transfer, and mentoring of junior team members.

Skills:

• Strong hands-on experience with Precisely Doc1 and/or Precisely EngageOne.
• Practical experience with Pitney Bowes CCM tools and customer communication management platforms.
• Working knowledge of Thunderhead / Smart Comm and Middle Office environments.
• Experience in document composition, template development, print and digital communication generation, and personalized output creation.
• Good understanding of data mapping, business rules, validation logic, batch processing, and document production workflows.
• Experience with analysis, estimation, development, testing, defect fixing, and release support.
• Strong problem-solving, communication, collaboration, and stakeholder management skills.
• Ability to work effectively in production support, enhancement, and project delivery environments.

Preferred qualifications:

• Experience in domains such as insurance, banking, benefits, healthcare, or financial services.
• Exposure to end-to-end correspondence lifecycle management and large-scale enterprise communication environments.
• Experience mentoring team members and supporting process standardization and best practices.
• Familiarity with legacy platforms, enterprise utilities, or supporting technologies used in document composition ecosystems.

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